The Particular question continues to be unresolved, along with the particular participant discouraged above the particular absence regarding a adequate resolution. Typically The gamer coming from Austria confronted withdrawal problems due in purchase to a claim regarding having a duplicate bank account, in spite of simply possessing utilized one account with respect to debris. The withdrawal request had been blocked, and this individual could not really access assistance with regard to assistance. Typically The Issues Group attempted to collect more info nevertheless ultimately closed typically the complaint because of in buy to the particular player’s absence of response in buy to questions and reminders. The player was informed of which he or she could reopen the particular complaint within typically the long term if he selected in order to keep on connection.
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- Typically The complaint got been declined due to typically the participant’s non-responsiveness.
- The participant from Luxembourg effectively withdrew cash two times from Platincasino nevertheless will be now incapable in buy to sign directly into the accounts credited to be capable to a request regarding extra documents.
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After some connection, the particular on collection casino experienced recognized resistant associated with the final down payment with the particular cards, in add-on to the girl experienced already been holding out regarding the girl drawback. The participant from To The North Rhine-Westphalia experienced required a permanent closure associated with his account due in buy to absence regarding enjoyment. Regardless Of the demands, the particular online casino had advised option alternatives plus delayed typically the closure, major the participant to become in a position to deposit around five-hundred Euros.
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Typically The on collection casino reacted plus described that typically the participant got been unsuccessful typically the confirmation due to misuse associated with a reward, which usually got been discovered after evaluation of their accounts. The on range casino was questioned to end up being in a position to provide assisting evidence associated with this, but unfortunately, there has been zero more response coming from all of them. The casino asked for that typically the complaint become reopened in add-on to supplied typically the proof asked for. As typically the evidence supplied had been enough within assisting the particular casino’s statements towards the participant, typically the complaint has been in the end turned down. The Particular gamer from Sweden required a withdrawal fewer than 2 weeks earlier to submitting this complaint. The Particular gamer coming from Germany got deposited €35 using a friend’s account in inclusion to got won €4000.
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As the gamer got misplaced all the particular money, we all got to decline typically the complaint. The player through Sweden experienced issues pulling out money coming from Platincasino despite getting approved KYC documents and generating multiple drawback asks for to be in a position to various financial institution accounts. Almost All withdrawal attempts, made considering that March thirteenth, 2024, had been rejected with out very clear conversation through typically the online casino. The Particular situation has been resolved following the particular casino decided to end upwards being in a position to a guide exchange, and the particular gamer confirmed that will the particular cash had arrived within their accounts .
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The Lady got reported bad connection with the on line casino, together with persistent issues within achieving customer service. Typically The gamer experienced stated that will the lady delivered an e-mail requesting typically the closure associated with her bank account upon November six, 2023, nevertheless the particular online casino denied getting received virtually any this type of e-mail. After a comprehensive evaluation in addition to a number of trades among typically the participant, the particular on collection casino, plus the Issues Team, typically the casino experienced made the decision in order to return the particular platincasino player’s losses. The Particular participant experienced proved invoice associated with the reimbursement, plus the particular concern experienced been resolved. Typically The player coming from Sweden, that had been recognized as a gambling addict, experienced documented loss associated with €26,000 inside a single day time.
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- The player from Australia had placed a hundred Euros and maintained to win, growing their stability to become in a position to 1200 Euros.
- The Particular casino stated the gamer had a chargeback of €175 due to lost debris, which often the player debated.
- The Particular gamer through Germany published a withdrawal request much less compared to a pair of days earlier to contacting us.
- Typically The player coming from Germany got placed 2 hundred Pounds on Aug 15 through bank transfer, but typically the cash were deducted coming from the accounts without having being awarded to become in a position to the particular casino.
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He likewise sought a reimbursement associated with all build up made, as he or she may not necessarily hang their bank account or reduce debris. The Particular problem remained unresolved because of in purchase to the participant’s absence associated with response to end upwards being capable to the particular Issues Group’s inquiries in addition to pointers, resulting within the particular seal regarding the particular complaint regarding the particular time being. The Particular participant retained the particular choice in order to reopen typically the complaint inside the upcoming if he or she chose to resume connection.
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The participant’s down payment performed not turn up in the casino bank account for a great unidentified reason. Following several time, typically the on line casino responded plus stated that they were investigating the circumstance. Shortly after this specific, the gamer’s deposit had been credited in buy to their particular accounts and the complaint had been fixed. Typically The participant coming from Philippines got placed 100 Euros plus maintained to end upward being in a position to win, increasing the equilibrium in order to 1200 Euros.
